Live / Mobile
These terms set out what you agree to when you open an account at placebet138 and access any part of the platform — sports markets, live casino, slots or account wallet. Availability depends on local law and is open to you where your region permits access under applicable regulations.
By accessing placebet138 — whether you are browsing football markets, opening a live casino table, or moving funds through your account wallet — you accept these terms in full. They apply from the moment you complete account registration and remain in effect for as long as your account is active. We reserve the right to update these terms when platform features or applicable regulations change. When a revision happens, the updated version is published on this page with a revised date at the top. Continuing to use the platform after that date means you accept the revised version. We encourage you to check back when you notice a date change. Payment activity under these terms includes transactions made through Touch 'n Go eWallet, DuitNow and FPX — the payment rails we support for eligible Malaysia accounts. Any transaction processed through these methods is subject to the limits and verification steps shown in your account at the time of the transaction. We do not set those figures in advance here; the current state is shown in your account dashboard after login. These terms do not override local law. Where a clause conflicts with a regulation that applies in your region, the regulation takes precedence. Access to this platform is available only where local law permits it.
Not every part of your experience with placebet138 is governed by the same clause. Understanding which areas these terms directly cover — and where they hand off to a third-party framework — keeps your expectations accurate from the start.
Registration, login, identity verification and account suspension all fall squarely within this policy. The rules for opening, maintaining and closing your account are set here. Steps and field requirements are shown during the account flow itself.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow or FPX are governed by these terms alongside your account dashboard settings. Transaction records and limits visible in your wallet are the operative figures — not any amount stated elsewhere.
Access to sports betting markets, live casino tables and slot titles from studios available on this platform — including JDB, Spadegaming and Habanero — is governed by these terms. Game-specific mechanics follow the rules of the individual game, not this policy.
External payment processors, studio platforms and telecommunications providers operate under their own terms. We carry no responsibility for a third party's availability, fee schedule or data handling. Those frameworks sit outside the boundaries of this policy.
These terms are not just obligations — they also set out what you can do. Your account gives you a clear path to review activity, correct details and raise questions without needing to contact support for every step. Start with your account dashboard after login: transaction history, wallet balance and personal details are all accessible there. If you spot an error in your registered name, email or contact number, the account settings section is where you update them. Changes to sensitive fields may require identity verification as prompted by the system — follow the instructions shown on screen. For anything that the dashboard cannot resolve — a disputed transaction, a question about how a particular term applies to your situation, or a request to review how your account data is held — our support team is the right next step. You will find the contact paths in the section below. Nothing in these terms prevents you from raising a concern at any point.
Your full deposit and withdrawal history is available in the account dashboard after login. Filter by date or method — Touch 'n Go eWallet, DuitNow, FPX — to locate a specific transaction.
Navigate to account settings to update your registered email, contact number or display name. Fields that affect identity verification will prompt you to complete the required steps shown on that screen.
If a term is unclear or you believe something has been applied incorrectly, reach out through live chat or email. Quote the relevant section and your account reference so the support team can respond accurately.
You may ask us at any time to review the data held against your account. Submit the request through the support channel and we will follow the process set out in our data-handling procedures.
Questions about how a specific clause applies to your account, a transaction dispute or a request to review your records — all of these go to the same contact points. Use the channel that suits the urgency of your query.
Open the live chat from any page on the platform. This is the fastest path for account-specific questions — have your account reference ready so the agent can pull your details without delay.
Send a detailed query by email for policy clarifications, data requests or transaction disputes. Include your registered email address and the relevant clause or transaction date so we can respond with accuracy.
The Help Centre in your account dashboard addresses common policy questions — eligibility, wallet rules, account verification steps. Check there first; if the answer is not there, escalate to live chat or email.
Holding an account with placebet138 means we hold certain data about you — registration details, transaction records, session activity. We handle that data in line with the practices set out here and do not share it with third parties outside the scope described in these terms. Where a payment processor or game studio receives data to complete a transaction or load a game, that transfer is limited to what they need to perform that function.
Access to your account is protected by the credentials you set at registration. We do not store your payment credentials — Touch 'n Go eWallet, DuitNow and FPX transactions are handled by those providers' own secure environments.
We use session cookies to keep you logged in and functional cookies to remember your preferences. No personally identifying data is passed to advertising networks through these cookies. Cookie settings are managed in your browser.
Transaction and account records are retained for the period required by applicable regulations in your region. After that period, records are deleted or anonymised. You may request a summary of what we hold at any time through email support.
To correct, export or request removal of personal data held against your account, contact us by email with your account reference. We will confirm receipt and follow the process set out in our data-handling procedures within the timeframe shown in that response.
These are the questions we hear most often about how the terms work in practice — on account access, transactions, data and what to do when something is unclear.
Yes. These terms cover the entire platform — football markets, live casino tables, slot titles and your account wallet. Individual game mechanics follow the rules of each title, but account conduct, transactions and eligibility are all governed by these terms regardless of which section you are in.
We publish the revised terms on this page with an updated date at the top. Continuing to use the platform after that date constitutes acceptance of the new version. You are not notified individually, so we recommend checking this page whenever you see the date has changed.
Your transactions through Touch 'n Go eWallet, DuitNow and FPX are subject to these terms alongside your account dashboard settings. The limits and verification steps displayed in your account at the time of the transaction are the operative figures. The payment providers themselves also apply their own terms independently.
Go to account settings after login and update the relevant field. Changes to identity-sensitive details — such as your registered name or national ID — will prompt additional verification as shown on that screen. If the field is locked and you cannot edit it yourself, contact live chat with your account reference.
Yes. Send an email request quoting your registered email address and account reference. We will confirm receipt and provide details of the data held, following the process and timeframe set out in our data-handling procedures. This request does not require you to close your account.
Raise the matter through live chat or email. Quote the clause you believe has been misapplied and include your account reference and any relevant transaction date. Our support team will review the case and respond. Nothing in these terms prevents you from escalating a concern at any time.